Operations Specialist

Range S.A.S. - Newtown, OH

Full-time - Entry Level

Newtown, OH

Telecommunications

About the position

The Store Operations Specialist at Range USA is responsible for ensuring compliance with firearm sales regulations and company policies while providing exceptional customer service. This role involves clerical duties such as data entry, inventory management, and facilitating special events, all aimed at enhancing the customer experience in the store.

Responsibilities

• Manage all visual standards in the store, including merchandise presentation, signage, lighting, and general maintenance.
• Receive all incoming inventory accurately, including trade-in firearms, vendor firearms, and transfer firearms, following ATF standards and company policies.
• Create trade-in firearm item information within SAP.
• Maintain the service firearms program, including sourcing parts, tracking, and customer communication.
• Ensure the rental firearm cleaning program is executed properly.
• Oversee all store use items for proper inventory management.
• Facilitate all special and e-commerce orders for customers.
• Facilitate all in/out firearm transfers.
• Facilitate necessary price changes, register troubleshooting, tag printing, and price testing for sales and events.
• Partner with the IT department to troubleshoot any SAP/IVEND problems.
• Partner with the Store Leader to manage necessary inventory ordering and tracking of inventory outs.
• Ensure quantity, products, and pricing are correct.
• Work with the product team to correct discrepancies, return necessary items, and obtain credit memos.
• Ensure the receiving area is neat, clean, and organized.
• Work with leadership to order necessary supplies including targets, eyes, ears, office supplies, and ATF forms.
• Assist in the production and setup of all event marketing materials.
• Partner with the Assistant Store Leader to investigate and remedy all inventory outs.
• Facilitate special events, group outings, and private lessons for customers.
• Manage store compliance programs including checks of 4473 forms, form filing system, corrections, and customer contacts.
• Manage weekly serial audits, monthly ammunition cycle counts, and additional cycle counts.
• Conduct case audits to ensure representation of all in-stock firearms.

Requirements

• High School Diploma or equivalent required.
• Minimum of 2 or more years of inventory or retail experience within a specialty environment.
• Strong proficiency with Microsoft Office (Word, Excel, Outlook), inventory management systems, and POS systems.
• Effective communication skills (verbal & written) including strong relationship building skills.

Nice-to-haves

• Availability to work a flexible schedule including nights, weekends, and holidays.

Benefits

• Medical, Dental, Vision Health Insurance
• Free Elite Membership (Unlimited Shooting)
• Industry Leading Online and Store Discounts
• Free Classes
• Ability to Utilize Manufacturer Programs
• Paid Training