The position serves as the primary point of contact for all delegated and non-delegated entities concerning the onboarding and credentialing of providers. The individual in this role is responsible for resolving all issues that arise, whether they are identified by the provider or internally, that may impact the physician's practice. This includes scheduling regular meetings with assigned delegated entities to identify and troubleshoot issues, as well as training and educating these entities on-site regarding the onboarding delegated process. Additionally, the role involves conducting investigations to ensure that the online Provider directory is consistently updated and accurate. The individual will be tasked with making necessary changes to maintain the directory's accuracy at all times. This includes configuring new provider loads, updates, and terminations, as well as providing assistance and guidance with large ad-hoc data entry projects within the Managed Health Services (MHS). The position also requires performing quarterly roster reconciliations to ensure that the health plan directory remains current, accurate, and compliant with department guidelines, regulations, and government laws. The individual will be designated to receive and review provider credentialing applications, coordinating with hospitals, clinics, medical staff, and practitioners to ensure that the privileging process is completed in a timely manner. This includes determining whether additional documentation, verifications, references, or applications are needed. Furthermore, the individual will receive, review, and submit provider contracts, coordinating with Network Management staff to finalize provider applications and contracts, and ensuring timely follow-up for approvals. Additional duties may be assigned as necessary.