Operations Specialist

American House Senior Living Communities • Detroit, MI

382d • $100,000 - $115,000

About The Position

The Operations Specialist serves as a flexible, on-site leader responsible for providing interim coverage for vacant Executive Director positions across the community portfolio. This role ensures continuity of leadership, supports day-to-day operations, and maintains high standards in resident care, staff performance, and financial stewardship. The Operations Specialist plays a pivotal role in achieving community goals related to occupancy, revenue, and customer satisfaction while fostering a culture of operational excellence.

Requirements

• Bachelor's degree in Business, Healthcare Administration, Hospitality, or a related field preferred.
• Minimum of 5 years of experience in senior living, healthcare, hospitality management, or a related operations leadership role.
• Proven track record of leading teams, managing budgets, and improving operational efficiency.
• Strong understanding of regulatory and compliance requirements within senior living or similar environments.
• Excellent communication, interpersonal, and organizational skills.
• Ability to adapt quickly to different environments, communities, and operational challenges.
• Demonstrated competence in problem-solving, decision-making, and strategic planning.
• Willingness and ability to travel to various community locations as needed.
• Proficient in basic computer applications and comfortable learning specialized industry software.

Responsibilities

• Provide short-term coverage for vacant Executive Director roles, ensuring continuity of leadership and stable operations.
• Serve as the primary point of contact for staff, residents, families, and local partners during interim assignments.
• Oversee daily operations, including occupancy management, expense control, and adherence to policies and procedures.
• Maintain compliance with all applicable regulations, standards, and organizational guidelines.
• Lead, mentor, and support on-site staff to maintain a positive, high-performing workplace environment.
• Recruit, train, and retain qualified team members, ensuring proper onboarding and ongoing professional development.
• Promote a welcoming, safe, and supportive environment for residents, addressing their needs and concerns effectively.
• Foster a culture of excellent customer service, continually improving resident satisfaction.
• Identify opportunities for operational efficiencies, cost reductions, and revenue enhancements within each community.
• Collaborate with leadership to implement best practices, drive continuous improvement, and meet strategic objectives.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree