Operations Specialist

$42,000 - $52,000/Yr

Way.Com - Tampa, FL

Full-time - Mid Level

Remote - Tampa, FL

Truck Transportation

About the position

The Operations Specialist at Way.com is a vital role focused on the successful launch and management of programs across a 400-mile radius. This position combines remote work with significant travel to partner locations, requiring a proactive and adaptable individual who is bilingual in Spanish and English. The role emphasizes customer engagement, program training, and performance monitoring to ensure program success and customer satisfaction.

Responsibilities

• Assist with the launch of new programs, ensuring all components are executed effectively and meet project objectives.
• Monitor program performance and make adjustments as needed to achieve success.
• Develop and deliver training materials and sessions for staff and partners to ensure they are well-prepared to implement and support new programs.
• Engage with customers to provide support, answer queries, and promote program initiatives.
• Address customer feedback and concerns to enhance satisfaction and program success.
• Run and analyze reports to assess program performance and identify areas for improvement.
• Prepare detailed reports for management review.
• Travel to partner locations within a 400-mile radius to provide on-site support, address last-minute issues, and ensure smooth program operations.
• Manage phone calls and assist customers with redeeming their program benefits when not traveling.
• Respond to last-minute requests for onsite support at partner locations.

Requirements

• Minimum of 2 years of experience in program management, customer engagement, or a related field.
• Fluent in Spanish and English, with the ability to effectively communicate in both languages.
• Strong organizational and multitasking skills.
• Excellent problem-solving abilities.
• Effective communication skills.
• Proficiency in using relevant software and tools for program management and reporting.
• A valid driver's license and reliable transportation are required.

Nice-to-haves

• Experience in customer service or support roles.
• Familiarity with program management software.

Benefits

• Competitive salary
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Paid holidays
• Parental leave
• Opportunities for advancement