Operations Specialist

Alphatec Spine - Hackensack, NJ

Full-time

Hackensack, NJ

Merchant Wholesalers, Durable Goods

About the position

The Operations Specialist at Alphatec Spine is responsible for managing the company's field inventory, including instruments, implants, and disposables for the New York/New Jersey region. This role involves preoperative and postoperative equipment management, ensuring that all surgeries are equipped with the necessary inventory, and driving/transporting equipment as needed. The position requires close collaboration with various stakeholders, including distributors, surgeons, and operating room personnel, to ensure efficient operations and inventory management.

Responsibilities

• Manage the company's field inventory including instruments, implants, and disposables for the New York/New Jersey region.
• Perform preoperative and postoperative equipment management.
• Track, replenish, and inspect surgical sets and inventory.
• Ensure assets are properly managed and utilized in the territory.
• Drive/transport equipment to/from various locations as needed.
• Work closely with Distributor, Surgeons, and Operating Room Personnel.
• Track Distributor surgery schedule and assign consigned sets.
• Order loaner sets via Customer Service when appropriate.
• Swap out consigned torque wrenches every 6 months.
• Manage expiration dates of products and return/swap out accordingly.
• Track replenishment and ensure all consigned sets are stocked appropriately.
• Return loaner sets on time or request extensions when required.
• Transport and move sets amongst hospitals.
• Support and execute inter-field transfer requests.
• Coordinate and lead yearly field audits.
• Set up and manage local courier requests.
• Maintain knowledge of instrument and implant systems through OEM Spine education training programs.
• Adhere to procedures for troubleshooting and maintenance of products.
• Analyze and resolve both routine and non-routine product issues expediently.
• Provide on-call service and support when required.
• Support after hours requirements for the designated territory.

Requirements

• Must have current Driver's License.
• Excellent oral and written communication skills.
• Ability to organize and prioritize workflow to meet established deadlines.
• Ability to work within a cross-functional team.
• Proficiency in Microsoft Word, Excel, PowerPoint, and internet applications.
• Strong attention to details.
• Ability to perform multiple tasks in a fast-paced, team-focused environment.
• Bachelor's Degree in a related field.