Operations Specialist

U.S Olympic Committee - Colorado Springs, CO

Full-time

Colorado Springs, CO

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About the position

The Operations Department is seeking a dedicated individual to provide direct support for all program-related functions at the CSOPTC. This role involves a variety of responsibilities, including the registration of all users, assisting program staff in developing programs, issuing ID cards through the SYMMETRY and CRM systems, and managing the usage of recreational and entertainment equipment. The successful candidate will also be responsible for checking out keys for lounges and storage areas for each program and resident sport. A friendly and courteous demeanor is essential, as the right candidate will strive to deliver a "wow" factor of hospitality to all guests and fellow team members. In this position, you will run the Athlete Center Registration Desk, greeting and registering all training center guests. This includes verifying signatures on all forms via the online paperwork system, ensuring participants are at least 18 years old, and confirming that birthdates are present on paperwork to avoid duplicating records in the CRM system. You will also verify SafeSport and Background check completion dates when applicable, issue ID cards to all guests residing in the athlete center, and provide informative orientations on policies and procedures for the CSOPTC. Maintaining a clean work area is also a key responsibility. You will enter all biographical data for everyone who enters the training center into the CRM system, ensuring accuracy as this information is used by several USOPC departments for reports and mailings. Adjusting room assignments and adding unexpected program participants in the CRM system will be done under the direction of Operations Coordinators. Additionally, you will offer support and respond to inquiries from athletes, coaches, sports administrators, visiting dignitaries, and OPTC visitors, assisting with issues such as heating or air conditioning problems, toiletries in dorm rooms, and discrepancies in arrival/departure dates. Your role will also involve answering telephones, directing inquiries to the appropriate department, and taking messages as necessary. You will coordinate check-ins and checkouts with housekeeping services, run checkout reports, and perform roving patrol duties within the Athlete Center to ensure security and safety. Making sound decisions during emergencies and reporting critical incidents to the Operations Manager or CSOPTC Leadership is crucial. You will also monitor and operate the fire alarm system, assist residents during emergency evacuations, and coordinate transportation schedules. Overall, this position requires a proactive approach to ensure the smooth operation of the Athlete Center and provide exceptional service to all guests.

Responsibilities

• Provide direct support to the Operations Department for all program-related functions.
• Run the Athlete Center Registration Desk and greet all training center guests.
• Verify signatures on all forms and ensure participants are at least 18 years old.
• Issue ID cards to all guests and provide orientation on policies and procedures.
• Enter biographical data into the CRM system accurately.
• Adjust rooming assignments and add unexpected program participants in the CRM system.
• Respond to inquiries and requests for information from athletes, coaches, and visitors.
• Answer telephones and direct inquiries to the appropriate department.
• Coordinate check-ins and checkouts with housekeeping services.
• Run checkout reports and manage records in Symmetry and CRM systems.
• Perform roving patrol duties within the Athlete Center to ensure security.
• Make sound decisions during emergencies and report incidents to management.
• Monitor and operate the fire alarm system and assist during evacuations.
• Contact CSOPTC Transportation for schedule adjustments.
• Check out meeting room keys and duplicate dorm room keys as needed.
• Report maintenance problems to the appropriate party.
• Monitor participant behavior and report concerns to management.
• Investigate inquiries from the Security department regarding the Symmetry system.

Requirements

• Current American Red Cross CPR/AED for the Professional Rescuer certification.
• Current American Red Cross Lifeguarding and First Aid certification.
• Minimum of 2 years of lifeguarding experience.
• Excellent verbal and written communication skills.
• Ability to interact effectively with users and staff at all levels.
• Ability to work with sport leadership.
• High School Diploma or equivalent required.
• 3 years of experience in a sport-related field, preferably in a service-related position.
• Computer literate, including Windows, Word, Publisher, Excel, etc.
• Skill in data entry with high attention to detail and data integrity.
• Ability to work independently of direct supervision.

Nice-to-haves

• Some college or Bachelor's degree preferred.
• First Aid, CPR, and/or AED certifications preferred.