U.S Olympic Committee - Colorado Springs, CO
posted 3 months ago
The Operations Department is seeking a dedicated individual to provide direct support for all program-related functions at the CSOPTC. This role involves a variety of responsibilities, including the registration of all users, assisting program staff in developing programs, issuing ID cards through the SYMMETRY and CRM systems, and managing the usage of recreational and entertainment equipment. The successful candidate will also be responsible for checking out keys for lounges and storage areas for each program and resident sport. A friendly and courteous demeanor is essential, as the right candidate will strive to deliver a "wow" factor of hospitality to all guests and fellow team members. In this position, you will run the Athlete Center Registration Desk, greeting and registering all training center guests. This includes verifying signatures on all forms via the online paperwork system, ensuring participants are at least 18 years old, and confirming that birthdates are present on paperwork to avoid duplicating records in the CRM system. You will also verify SafeSport and Background check completion dates when applicable, issue ID cards to all guests residing in the athlete center, and provide informative orientations on policies and procedures for the CSOPTC. Maintaining a clean work area is also a key responsibility. You will enter all biographical data for everyone who enters the training center into the CRM system, ensuring accuracy as this information is used by several USOPC departments for reports and mailings. Adjusting room assignments and adding unexpected program participants in the CRM system will be done under the direction of Operations Coordinators. Additionally, you will offer support and respond to inquiries from athletes, coaches, sports administrators, visiting dignitaries, and OPTC visitors, assisting with issues such as heating or air conditioning problems, toiletries in dorm rooms, and discrepancies in arrival/departure dates. Your role will also involve answering telephones, directing inquiries to the appropriate department, and taking messages as necessary. You will coordinate check-ins and checkouts with housekeeping services, run checkout reports, and perform roving patrol duties within the Athlete Center to ensure security and safety. Making sound decisions during emergencies and reporting critical incidents to the Operations Manager or CSOPTC Leadership is crucial. You will also monitor and operate the fire alarm system, assist residents during emergency evacuations, and coordinate transportation schedules. Overall, this position requires a proactive approach to ensure the smooth operation of the Athlete Center and provide exceptional service to all guests.