Operations Specialist

Camden National Bank - Newport, ME

Full-time

Newport, ME

Credit Intermediation and Related Activities

About the position

The Operations Specialist at Camden National Bank is responsible for managing banking center operations, ensuring compliance with policies, and participating in sales and service processes. This role involves overseeing daily operations, training staff, and maintaining a high standard of customer service while adapting to evolving responsibilities within the organization.

Responsibilities

• Ensure compliance with operational and security policies and audit results.
• Oversee day-to-day facility management of the banking center.
• Compile, review, and manage activities for required and special reports.
• Present and discuss operational issues at staff meetings.
• Initiate and lead stakeholder training to improve efficiency.
• Act as a liaison with various operational areas for system and procedural issues.
• Participate in sales and service activities through referrals.
• Deliver excellent banking experiences, including teller transactions.
• Manage relationship banker activities as needed.
• Demonstrate knowledge of bank products and services.
• Participate in scheduling, coaching, and managing referrals.

Requirements

• High school diploma or GED.
• 1 to 4 years of related experience or training, or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to perform basic mathematical operations and compute rates and percentages.
• Ability to apply common sense understanding to carry out instructions.
• Knowledge of database software and internet software.
• Demonstrated knowledge of debits and credits.
• Experience with customer relations and computer skills.

Nice-to-haves

• Experience with Vertex Teller, Jack Henry Experience, CRM, Outlook, Jabber, and Cisco telephone systems.
• Excellent communication skills.
• Detail-oriented with patience for repetitive tasks.

Benefits

• Ongoing training and development opportunities.
• Promotions from within the organization.
• Supportive work environment focused on employee success.