Operations Supervisor (MSP)

Air General - Minneapolis, MN

Full-time - Mid Level

Minneapolis, MN

Air Transportation

About the position

The Operations Supervisor at Air General is responsible for overseeing domestic contract handling services at the Minneapolis - Saint Paul International Airport. This role focuses on ensuring safe and efficient operations while promoting customer service excellence. The supervisor will coordinate objectives, implement procedures, and maintain compliance with safety regulations, all while fostering a positive work environment for employees.

Responsibilities

• Organize, coordinate, and control all domestic contract handling services on behalf of the customer.
• Coordinate and develop objectives and procedures to enhance the domestic cargo operation.
• Implement procedures designed to meet all customer targets and service requirements.
• Ensure that handling services do not adversely affect the safe and punctual operation of the customer's domestic flight services.
• Ensure all necessary training standards are achieved or exceeded.
• Oversee comprehensive training plans for all employees.
• Initiate directives and procedures to enhance service levels to the customer.
• Meet regularly with other managers and supervisors to establish feedback and action plans for service improvements.
• Take prompt corrective actions where service levels are not met.
• Administer the company rules of conduct in a fair and just manner.
• Ensure all incidents or service complaints are fully investigated and provide written reports.
• Implement recommendations for service improvements.
• Establish protocols for handling employee and administrative matters to maximize performance.
• Maintain integrity of the domestic cargo and mail handling operation.
• Develop routines with customers and subordinates for handling services planning and control.
• Adhere to all FAA, Airport, and Air General safety and security procedures.

Requirements

• Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks.
• Must be able to pass a drug test.
• College degree preferred.
• Must possess a valid Driver's License.
• Must be able to obtain valid airport I.D. badge.
• Must be able to push, pull or lift up to 70lbs.
• Must have basic computer skills.
• Must be at least 18 years of age.
• Must be flexible on work hours and days.
• Must possess the ability to read, write, fluently speak and understand the English language.

Nice-to-haves

• Leadership skills to inspire teammates.
• Dedication to tasks with loyalty and integrity.
• Ability to work well as a team player.
• Motivated by the ability to make an impact on projects or the organization.
• Self-starter attitude.

Benefits

• Paid parental leave
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• Life insurance