Operations Supervisor-PT- Cobbs Comedy

$41,600 - $52,000/Yr

Live Nation - San Francisco, CA

Part-time - Entry Level

San Francisco, CA

Amusement, Gambling, and Recreation Industries

About the position

The Operations Supervisor at Cobb's Comedy Live Nation is responsible for overseeing day-of-show operations, ensuring guest satisfaction, and maintaining security and service standards. This part-time role involves direct interaction with guests and staff, addressing inquiries and concerns, and leading pre-shift meetings to communicate essential information. The position requires a proactive approach to guest relations and the ability to handle various operational tasks in a fast-paced environment.

Responsibilities

• Work directly with the Ops Manager and Security Supervisor to perform day of show duties.
• Respond to elevated staff/guest inquiries and concerns regarding shows and amenities.
• Correct guest concerns and complaints related to security and customer service.
• Follow up with Security and Guest Services teams to ensure service standards are met.
• Perform opening/running/closing duties according to Live Nation policy.
• Inform guests of Music Hall amenities and make recommendations.
• Maintain line of sight/atmosphere control by circulating through work area and reporting issues.
• Suggestively sell all venue products and services when applicable.
• Keep current on all Standard Operating Procedures and communicate them to team members.
• Create pre-shift sheet and relay information from management to staff.
• Turn in all lost and found articles to Box Office.
• Ensure responsible alcohol service per training and Live Nation policies.
• Maintain security of Back of House areas and ensure proper line of sight maintenance by staff.
• Lead all pre-shift meetings prior to the start of the shift.
• Communicate any issues that guests or team members may have to M.O.D.
• Work with M.O.D. to resolve guest issues and consult management if necessary.
• Complete incident reports and collect witness statements.
• Assist MOD with ejection logs and incident reports.
• Work Special Events scheduled throughout the venue.

Requirements

• Responsible Alcohol Awareness Training Certification or Equivalent.
• Working knowledge of high-volume nightclub operations and guest relations.
• Skills in guest relations/staff relations, assessing and anticipating special needs of guests.
• Prioritization of duties and effective communication skills.
• Ability to handle multiple tasks/issues effectively with an upbeat attitude.
• Ability to read guests to anticipate their needs.
• Ability to turn potentially negative situations into positive ones.
• Strong communication skills with team members and managers.

Nice-to-haves

• Experience in a live music environment.
• College diploma in a related field.

Benefits

• Free concert tickets
• Dog-friendly offices
• Student loan reimbursement
• Adoption and fertility support