Operations Supervisor, Station Operations - SEA

$61,443 - $77,626/Yr

Mcgee Air Services - SeaTac, WA

Full-time - Entry Level

SeaTac, WA

Support Activities for Transportation

About the position

The Operations Supervisor at McGee Air Services, part of Alaska Airlines, is responsible for overseeing the daily activities of Station Agents, ensuring a high-performance operation focused on safety and customer satisfaction. This role involves mentoring team members, managing schedules, and addressing performance issues while fostering an inclusive work environment.

Responsibilities

• Supervise the daily activities of Station Agents, including scheduling, training, attendance, discipline, and performance appraisal.
• Evaluate individual and teamwork performance and provide necessary feedback, coaching, and counseling as needed.
• Monitor, assess, and report on below-wing and team performance daily; identify trends and drive ongoing improvement.
• Ensure that equipment is available, maintained, and operated safely, including daily inspections and removal from service when necessary.
• Investigate and report delays and irregular flight activity, determining solutions to avoid future delays.
• Complete shift and daily reports to share performance with the local team and leadership.
• Foster an inclusive, engaging, and high-performance culture that demonstrates McGee's values.

Requirements

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Valid driver's license with a good driving record required.
• Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen, and fingerprinting required.
• Ability to lift up to 75 pounds on a frequent basis.
• Understanding and ability to utilize electronic tools to interpret flight schedules and airline flight destination information.
• Perform basic mathematical functions (e.g., counting bags, verifying cargo weights).
• Ability to give/receive oral instructions in English.

Nice-to-haves

• Six months airline experience with proven skills in station operations, including passenger service, cargo handling, fleet service, and ground operations preferred.
• Proven ability to lead, motivate, and successfully communicate with a diverse workgroup.
• Flexibility to work varied shifts, weekends, and holidays.

Benefits

• Employee discount
• Opportunities for advancement
• Paid holidays
• Competitive Insurance Package
• Paid days off - holidays/personal/vacation/sick
• Travel Discounts
• Performance Bonuses
• Recognition Programs, incentives, and career growth opportunities