Operations Supervisor - Transportation Day Shift (Supply Chain/Logistics)

$58,600 - $68,000/Yr

Penske Automotive Group - Olive Branch, MS

Full-time - Mid Level

Olive Branch, MS

Truck Transportation

About the position

Penske Logistics is seeking a proven leader with relevant experience and skills to join our team of transportation and logistics professionals as an Operations Supervisor. This role is pivotal in supervising drivers at one of our locations, providing operational leadership to individual contributors and the hourly workforce. The Operations Supervisor is responsible for ensuring that daily tasks and activities, including driver deliveries, loading/unloading of trailers, and customer service operations, are executed in a manner consistent with company services and cost objectives. This position requires a strong commitment to customer satisfaction, excellence, and innovation, as well as the ability to motivate and engage team members effectively. In this role, you will provide direction at a single location, leading staff to ensure that customer requirements are met while achieving Penske's goals and objectives. You will supervise most processes directly, including people, systems, customer needs, and equipment, while also managing workforce and equipment scheduling. Performance management of direct reports is a key responsibility, which includes making corrective action and disciplinary decisions up to the written warning level. You will also be involved in the hiring process and customer meetings as necessary, ensuring that all supervisors and associates are trained and competent in their roles. The Operations Supervisor will oversee logistics operations, including customer service, freight loading and unloading, dispatch, and proper documentation and procedure control. You will conduct team meetings, evaluate and recommend changes in preferred work methods to increase productivity, and assist in new associate training. Additionally, you will ensure compliance with financial policies and procedures, manage associates' working hours to minimize overtime, and align day-to-day management with the location's safety strategy. Your role will also involve understanding customer goals and objectives, ensuring that the customer knows we are committed to helping them meet their objectives, and identifying areas for Continuous Improvement efforts.

Responsibilities

• Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
• Establish and sustain that performance standards are communicated that are specific and measurable
• Interview hourly associates and provide recommendations for hire
• Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
• Motivate and engage associates by focusing on team accomplishments and recognition
• Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
• Conduct team meetings
• Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations
• Assist in new associate training
• Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
• Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution
• Complete all necessary records and reports in a timely and accurate fashion
• Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc.
• Understand the relationship between decision-making and profitability
• Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets
• Ensure day-to-day management and associate activities are aligned with the location safety strategy
• Provide associates with communication, training, feedback, and direction to ensure safe performance
• Ensure compliance with all applicable regulatory agencies and company policies and procedures
• Conduct safety observations
• Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily
• Ensure the customer knows that we are committed to helping them meet their objectives
• Determine areas that could benefit from Continuous Improvement efforts
• Properly plan work assignments to ensure effective use of fleet equipment
• Work with hourly associates to ensure they understand safe and efficient operation of equipment
• Work with vendors to ensure equipment is maintained
• Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete
• Other projects and tasks as assigned by supervisor

Requirements

• Demonstrated leadership qualities with strong interpersonal skills and the ability to connect, build rapport and maintain solid relationships with associates, Company leadership, internal and external customers
• Ability to work efficiently and independently with strong time management and organizational skills
• Strong written/oral communication skills and the ability to actively listen are required
• Ability to manage through a problem, think critically, and make decisions independently
• Ability to drive process improvement and lead change
• Proficient computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
• Must demonstrate ownership & responsibility to run the operation with a sense of urgency
• High School Diploma or equivalent required
• Bachelor's Degree preferred
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

Benefits

• Salary range of $58,600 - $68,000
• Bonus eligibility up to 12% of the base salary