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Aston Carter - Westchester, IL
posted 2 months ago
Full-time - Mid Level
Westchester, IL
Administrative and Support Services
About the position
The Operations Supervisor is responsible for leading and managing a team of 20 administrative coordinators in a fast-paced environment. This role focuses on ensuring exceptional customer service, meeting performance targets, and adhering to company policies. The supervisor will also be involved in training, performance management, and maintaining high service quality and operational efficiency.
Responsibilities
- Lead and manage a team of 20 administrative coordinators.
- Ensure the team delivers exceptional customer service.
- Meet performance targets and adhere to company policies and procedures.
- Train team members and manage performance effectively.
- Analyze performance metrics and implement improvement strategies.
Requirements
- Strong leadership and team management abilities.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to hit deadlines and hold teams accountable to deadlines.
- Detail-oriented with proficiency in MS Suite, CRM systems, and phone systems.
- Knowledge of auto auction processes, insurance claims, or customer service operations.
Nice-to-haves
- Dedicated to meeting customer expectations and requirements.
- Collaborative team player.
Benefits
- Business casual work environment.
- All equipment provided.
- Access to Starbucks on the main floor.
