OPERATIONS SUPERVISOR

$61,000 - $78,100/Yr

TJX - Worcester, MA

Full-time - Mid Level

Worcester, MA

General Merchandise Retailers

About the position

The Operations Supervisor at TJ Maxx is responsible for overseeing the efficient, productive, and safe operation of a department within the Distribution Center. This role involves managing daily activities, ensuring high levels of quality and service, and maintaining a motivated workforce. The supervisor will spend a significant amount of time on the floor, directly engaging with associates to drive performance and morale while fostering a positive work environment.

Responsibilities

• Manage day-to-day activities within the department, including planning, flow, and resource allocation.
• Ensure that quality and service levels are maintained at a high standard.
• Spend a minimum of 90% of the total shift on the floor reviewing orders and directing associates.
• Develop and motivate associates to maintain high morale and company culture.
• Build effective relationships with business partners, including management, HR, and transportation.
• Communicate effectively with associates and management to enhance operational efficiency.
• Ensure compliance with safety and housekeeping standards.
• Review practices and processes for constant improvement and make recommendations.

Requirements

• Previous experience managing diverse teams of 20+ associates.
• 4-6 years of experience in a supervisory role.
• High School diploma required; College preferred or equivalent work experience.
• Strong communication, coaching, and development skills.
• Proficient in math and PC skills.
• Proven ability to motivate teams and manage conflict.

Nice-to-haves

• Experience in a distribution or logistics environment.
• Knowledge of safety regulations and best practices.

Benefits

• Associate discount
• 401(k) match
• Medical/dental/vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short/long-term disability
• Paid holidays/vacation/sick/bereavement/parental leave
• Employee Assistance Program (EAP)
• Incentive programs for management
• Auto/home insurance discounts
• Tuition reimbursement
• Scholarship program
• Adoption/surrogacy assistance
• Smoking cessation programs
• Child care/cell phone discounts
• Pet/legal insurance
• Credit union access
• Referral bonuses