Operations Supervisor

Steak N Shake - Dayton, TN

Full-time - Entry Level

Dayton, TN

Food Services and Drinking Places

About the position

The Operations Supervisor is accountable for leading the Restaurant Associate staff to deliver Steak 'n Shake operational and financial standards on scheduled shifts through executing the 14 point walk. The Operations Supervisor has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the highest quality burgers and shakes along with extending great service to our Guests. The Operations Supervisor will partner directly with his/her Restaurant and General Manager.

Responsibilities

• Execute the 14 point walk and correct deficiencies as they arise
• Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
• Ensure service hospitality, accuracy and speed standards are achieved
• Maintain strict compliance with health, safety and security standards and procedures
• Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest
• Ensure a safe and harassment free work environment
• Lead by Example
• Effectively interact with Guests to ensure we exceed their expectations
• Immediately address Guest concerns and complaints utilizing the Guest Recovery Model - L.E.A.R.N.
• Motivate all Associates to deliver great hospitality toward all guests
• Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching
• Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
• Assign and verify all side work is accurately and efficiently completed
• Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift
• Ensure all Safety procedures and policies are strictly adhered to
• Deploy associates appropriately as planned on the Schedule and Line up sheets
• Ensure appropriate staffing levels of well-trained associates on assigned shifts
• Complete shift and daily inventory and accurately post into the back office POS System
• Maintain strict adherence to the cash handling and banking policies and procedures
• Complete shift tools and administration duties as assigned by General Manager
• Check in food delivery, ensure proper storage and post-delivery into POS

Requirements

• High School graduate or equivalent education preferred
• Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience
• ServSafe certified
• Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
• Positive, motivating communication skills
• Strong organization and time management skills
• Strong coaching and mentoring skills
• Flexible and adaptable to changing circumstances
• Ability to read, write, perform mathematical calculations and analyze data
• Demonstrate key principles; Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
• Able to work in excess of 50 hours per week while standing, walking and stretching
• Able to lift, carry, push and pull 30 lbs
• Able to perform any task performed by a service or production associate
• Able to see across the restaurant to monitor and oversee the operation
• Able to legally operate a motor vehicle
• Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns