Operations Support Associate - Pacific Time Zone Hours
Commonwealth Financial - Waltham, MA
posted 2 days ago
About the position
Whether you're looking for a high-energy, inclusive atmosphere or a company that understands the importance of work/life balance, Commonwealth is your match! From generous bonus and 401(k) programs to tuition reimbursement and opportunities for flexible work schedules, Commonwealth is focused on helping its employees thrive in an environment suited to their needs. On top of all that, our Service Center offers a hybrid work schedule, so you'll be able to work from home for part of the week! We're looking for an operations support associate to join our ranks. Commonwealth's Service Center is a caring and fun team of service-minded operations professionals. Through our phone queue, we are the first point of contact for our advisors and their staff. We aim to deliver a great customer experience on every call. We accomplish this by partnering with our advisors and their staff to understand their needs and expectations, share best practices, assist with operational requests, and collaborate with other subject-matter experts to find the right solutions to meet our callers' goals. Our in-house training program is designed for those entering the financial services field and those with industry experience, laying the foundation for a successful career in the Service Center. You will be trained on financial services basics, operational processes, our indispensable service mantra, and effective communication skills. Professional development is one of Commonwealth's core values. You will have the opportunity to earn valuable industry designations and build a variety of meaningful real-world skills through courses and classes. We are currently recruiting for a new class of operations support associates to join our next training program, which begins on February 3, 2025. The expected working hours are 11:00 a.m. - 8:00 p.m. ET.
Responsibilities
- Providing indispensable service to our advisors and their staff in our phone queue by learning and following our business model (more than 80 percent of your day will be dedicated to answering incoming phone calls to identify and resolve operational issues and inquiries)
- Building trusted relationships with our financial advisors and their staff by understanding their needs and expectations
- Educating callers on best practices for a broad range of operational topics and ensuring that their end goals are met
- Staying current on new resources, products, and procedures, as well as industry news and regulations
- Collaborating with various teams across the firm to research and resolve complicated issues
- Upholding Commonwealth's legacy of providing indispensable service-a level of service so satisfying that our advisors would never want to be without it
Requirements
- Service-minded with a positive attitude
- Friendly and empathetic, with a focus on building meaningful and lasting relationships
- Ability to learn, retain, and apply new information quickly in a variety of scenarios
- Proven critical thinking skills; ability to identify the best possible solutions by asking the right questions
- Superb listener with outstanding communication skills, both verbal and written
- Punctual; strong organizational skills
- Desire to work in a department with a uniquely supportive culture at a company that prides itself on working hard and playing hard
- Experience in a service-oriented environment is a plus
Benefits
- Generous bonus programs
- 401(k) programs
- Tuition reimbursement
- Flexible work schedules
- Hybrid work schedule
