Operations Support Coordinator (Remote in New York)

$35,360 - $39,520/Yr

Maximus Services - New York, NY

Full-time - Entry Level

Remote - New York, NY

Professional, Scientific, and Technical Services

About the position

The Operations Support Coordinator at Maximus Services, LLC is responsible for supporting the OPWDD CANS Project, which involves conducting assessments for children and youth with intellectual and developmental disabilities. This role includes outreach to gather consumer information, scheduling assessment appointments, and providing administrative support to management. The position emphasizes flexibility, competitive compensation, and comprehensive insurance coverage, while also promoting work-life balance and professional development opportunities.

Responsibilities

• Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointments.
• Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
• Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
• Provide administrative support to the Operations Support Management staff.
• Ensure consumer needs are met when scheduling assessment appointments and the most appropriate resource is assigned to complete the assessment.
• Ensure the scheduling process and workflow runs efficiently and meets all program objectives and quickly identify areas for improvement or correction.
• Respond to inquiries from all stakeholders including individuals, families and CCO agencies, and provide education about the Child and Adolescent Needs and Strengths Assessment (CANS).
• Follow all work instructions, policies and procedures in relation to the Project.
• Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
• Perform other duties as may be assigned by Management.

Requirements

• High School diploma or equivalent with 0-2 years of experience in a customer service environment.
• Previous experience working or interacting with individuals with intellectual or developmental disabilities.
• Experience doing community outreach or conducting one-on-one presentations.
• Proficiency with MS Office Suite.
• Excellent organizational skills.
• Excellent written and oral communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently.
• Ability to learn new software programs quickly and intuitively.

Nice-to-haves

• Associate's Degree
• Experience with MAXEB, Choices and OPWDD Services
• Experience working in a Call Center
• Experience with reviewing medical records
• Experience with medical billing
• Experience multitasking across multiple systems

Benefits

• Wellness program
• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Pet insurance