Operations Support Coordinator

$45,760 - $52,000/Yr

Rubber Company - Romeoville, IL

Full-time - Mid Level

Romeoville, IL

Merchant Wholesalers, Durable Goods

About the position

The Operations Support Coordinator at Rubber Inc. is responsible for ensuring the smooth and efficient daily functioning of the company's operations. This role involves providing administrative support, coordinating tool repairs, assisting with purchasing processes, and delivering high-quality customer service. The ideal candidate will be organized, proactive, and capable of multitasking, with strong collaboration skills to work with both internal teams and external vendors.

Responsibilities

• Perform general administrative duties, including filing, data entry, document preparation, and scheduling.
• Assist in organizing and maintaining operational records, contracts, and inventory lists.
• Process paperwork related to tool repairs and warranties, sales orders, purchase orders, and ensuring accurate documentation.
• Support daily operations by assisting in the scheduling of repairs and maintenance activities for company tools and equipment.
• Coordinate with sales and suppliers to ensure the smooth handling of orders.
• Prepare reports on customer service performance, purchasing activities, and tool repair status.
• Assist with tracking and cost analysis related to purchasing and repairs.
• Coordinate purchasing activities, including placing orders for tools, equipment, and other materials required by the company.
• Maintain relationships with suppliers and track the status of orders to ensure timely delivery.
• Assist in managing inventory levels, conducting audits, and tracking usage to optimize stock control.
• Act as point of contact for customers with service or product issues, resolving inquiries via phone, email, or in-person.
• Manage customer service requests related to tool repairs or orders, ensuring timely follow-up and resolution.
• Collaborate with the teams to ensure customer repairs and inquiries are processed efficiently.

Requirements

• High school diploma or GED required; Associate's or Bachelor's degree in business administration, operations management, or a related field is preferred.
• 5+ years' experience in administrative support, operations, customer service, or purchasing coordination roles.
• Excellent communication and interpersonal abilities.
• Experience in Microsoft Office and PowerBI.
• Experience with CRM programs.
• Proficient in time management with the ability to prioritize tasks.
• Strong organizational skills and attention to detail.
• Problem-solving mindset and ability to work both independently and as part of a team.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• 401(k) matching