Operations Support Coordinator

Ghost Crew

Full-time - Entry Level

Remote

About the position

The Operations Support Coordinator at FTC Group is a vital role responsible for managing day-to-day operations, ensuring smooth communication and task management across the company. This position requires a highly organized and tech-savvy individual who thrives in a fast-paced environment, excels in problem-solving, and is dedicated to improving processes. The coordinator will serve as a key point of contact, coordinating schedules, organizing travel, and overseeing company-wide software, all while maintaining professionalism and attention to detail.

Responsibilities

• Manage calendars, schedule meetings, and coordinate appointments, ensuring efficient time management.
• Act as the first point of contact for the team, screening and handling communications and requests as appropriate.
• Coordinate travel arrangements, including flights, accommodation, and itineraries, with attention to detail.
• Prepare, edit, and review documents, reports, presentations, and correspondence on behalf of the team.
• Liaise with internal teams and external stakeholders to manage information flow, ensuring effective communication.
• Plan and organize meetings, events, and conferences, including preparation of agendas and taking minutes.
• Handle confidential and sensitive information with discretion.
• Support project management by tracking deadlines, tasks, and action items for ongoing initiatives via Jetpack.
• Conduct research and compile data to assist in decision-making and project development.
• Oversee and manage company software systems (G-suite, Practice Protect, Jetpack, Microsoft 365, Dropbox, etc.).
• Ensure all employees are up to date with company news, events, and important updates.
• Lead efforts to recognize and celebrate staff achievements and contributions.

Requirements

• Strong work ethic
• Attention to detail
• Desire to work as part of a team
• Strong organization skills
• Ability to prioritize and multi-task, while still delivering accurate and high-quality results
• Work in fast-paced environment
• Proficiency in MS Office 365 suite
• Proficiency in Google 365 suite
• Exceptional organizational and multitasking abilities
• Strong written and verbal communication skills
• Experience in managing complex schedules and travel arrangements
• High level of discretion and ability to maintain confidentiality
• Ability to work independently and prioritize tasks in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Experience with IT support or troubleshooting
• Experience with Jetpack or other project management tools is a plus
• An initiative-taking and positive approach to problem-solving and team collaboration.

Nice-to-haves

• Experience with IT support or troubleshooting
• Experience with Jetpack or other project management tools is a plus

Benefits

• Medical, Dental, and Vision Insurance
• Aflac
• Paid holiday and PTO time
• Retirement plan with match (coming in January!)
• Flexible schedule
• Professional development assistance