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Department Of Human Services - Gresham, OR
posted 2 months ago
About the position
The Operations Support (Human Services Specialist 1) position at the Oregon Department of Human Services is designed to empower Oregonians by facilitating access to essential services through the Self-Sufficiency Program. This role involves direct interaction with the public, providing a welcoming environment, and supporting the office's daily operations. The position emphasizes customer service, trauma-informed assistance, and collaboration with branch staff to support families in need.
Responsibilities
- Be the first point of contact for Oregonians in the field office, providing a welcoming environment.
- Support the day-to-day operations of the office.
- Assist clients with the online Oregon Eligibility system for various programs.
- Resolve questions or concerns via phone or email.
- Provide support for business functions within the office.
- Assist branch staff using the case aid model to support families.
Requirements
- Two years of experience in interviewing or substantial people contact, involving high volume paperwork.
- Experience working at a front or reception desk.
- Demonstrated exceptional customer service skills.
- Experience in a professional environment, showing compassion and understanding for clients' challenges.
- Experience entering and verifying detailed data with high accuracy.
- Experience handling confidential or sensitive information.
- Ability to communicate technical information in a non-technical way to diverse backgrounds.
Nice-to-haves
- Bilingual in English and Spanish is encouraged but not required.
Benefits
- Cost of Living Adjustments.
- Annual salary increases until reaching the top of the salary range.
- Eligibility for the Public Service Loan Forgiveness Program.
- Participation in Employee Resource Group communities.
