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Operations Support (Human Services Specialist 1) Bilingual Encouraged
Department Of Human Services - McMinnville, OR
posted 2 months ago
About the position
The Operations Support (Human Services Specialist 1) position at the Oregon Department of Human Services is designed to empower Oregonians by facilitating access to essential services that promote equity and well-being. This role involves direct interaction with the public, providing a welcoming environment, and supporting the daily operations of the office. The position is focused on assisting individuals with the Oregon Eligibility system and ensuring that families receive the necessary support in a trauma-informed manner.
Responsibilities
- Be the first point of contact for Oregonians in the field office, providing a welcoming environment.
- Support the day-to-day operations of the office.
- Assist Oregonians with the online Oregon Eligibility system for various programs.
- Resolve questions or concerns via phone or email.
- Provide support for business functions within the office.
- Assist with financial desk responsibilities as needed.
Requirements
- Two years of experience in interviewing to obtain personal or technical information or substantial people contact.
- Experience managing a high volume of paperwork and ensuring accuracy in documentation.
- Demonstrated experience in customer service in a professional environment.
- Ability to complete tasks and projects with deadlines while maintaining high-quality results.
- Experience navigating online systems such as Microsoft Word, Excel, and email.
- Ability to communicate technical information in a non-technical way to diverse audiences.
- Experience entering and verifying detailed data with high accuracy.
Nice-to-haves
- Bilingual skills are encouraged but not required.
Benefits
- Cost of Living Adjustments.
- Annual salary increases until reaching the top of the salary range.
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
