Department Of Human Services - Salem, OR

posted 4 months ago

Full-time - Entry Level
Onsite - Salem, OR
5,001-10,000 employees
Executive, Legislative, and Other General Government Support

About the position

Start your career with our Salem Customer Service Team! We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply. Would you like an opportunity at a career that is both rewarding and provides opportunity for growth? If you enjoy providing excellent customer service and have experience with high volume paperwork, this could be the career move for you. Bilingual Encouraged, But Not Required - English & Russian. This position requests bilingual language skills in English & Russian to assist with a need in the communities that we serve. Bilingual differential pay is provided to positions that request the use a language other than English to fulfill their job duties within their position. Bilingual differential pay is 5% of the employee's base pay. This position works in our Salem (Oak Street) Branch assisting Oregonians in-person and is not a remote position. Oregon Department of Human Services (ODHS), A place to belong and make a difference! When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity. Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision. We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice. We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

Responsibilities

  • Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
  • Support the infrastructure of the office by supporting the day-to-day operation.
  • Work with Oregonians to support the online Oregon Eligibility system, for SNAP, TANF, and ERDC and Medicaid, by phone or/and in person to resolve any questions or concerns.
  • Assisting Oregonians through a trauma informed lens.
  • Provides financial desk responsibilities as assigned.
  • Supports the business support functions within the office.
  • Providing support to branch staff in supporting the work and the families using the case aid model.

Requirements

  • Two years of experience either interviewing to obtain personal or technical information or substantial people contact, involving a high volume of paperwork.
  • Experience in front desk/reception that consistently delivers excellent customer service and demonstrates excellent communication skills working with the public, coworkers, and managers.
  • Experience eliciting information from applicants/recipients for a program or services.
  • Experience navigating online systems, like Microsoft Word, Excel, and email & search engines.
  • Experience explaining complex rules, regulations, or procedures (technical information) in a non-technical way and working supportively to people of diverse backgrounds and situations.
  • Experience organizing work efficiently including processing, entering and/or verifying detailed data with a history of high accuracy.
  • Experience successfully working independently, as well as in a team environment.

Nice-to-haves

  • Bilingual skills in English and Russian are encouraged but not required.
  • Experience with high volume paperwork and customer service.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Flexible schedule
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