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Department Of Human Services - Gresham, OR
posted 2 months ago
About the position
The Operations Support (Human Services Specialist 1) position at the Oregon Department of Human Services is designed to empower Oregonians by facilitating access to essential services through the Self-Sufficiency Program. This role involves direct interaction with the public, providing a welcoming environment, and supporting the office's daily operations. The position emphasizes equity and diversity, encouraging applications from historically underrepresented groups, and requires a commitment to exceptional customer service and trauma-informed care.
Responsibilities
- Be the first point of contact for Oregonians in the field office, providing a welcoming environment.
- Support the day-to-day operations of the office.
- Assist clients with the online Oregon Eligibility system for various programs.
- Resolve questions or concerns via phone or email.
- Provide support through a trauma-informed lens, including financial desk responsibilities.
- Support business functions within the office and assist branch staff using the case aid model.
Requirements
- Two years of experience in interviewing to obtain personal or technical information or substantial people contact.
- Experience handling a high volume of paperwork, ensuring accuracy and completeness of forms.
- Experience working at a front or reception desk.
- Demonstrated exceptional customer service skills and understanding of diverse communication styles.
- Experience in a professional environment, showing compassion and understanding for customers facing financial and emotional challenges.
- Experience entering and verifying detailed data with high accuracy.
- Experience handling confidential or sensitive information.
- Ability to communicate technical information in a non-technical way to diverse backgrounds.
Nice-to-haves
- Bilingual in English and Spanish is preferred but not required.
Benefits
- Cost of Living Adjustments
- Annual salary increases until reaching the top of the salary range
- Comprehensive benefits package
- Possible eligibility for the Public Service Loan Forgiveness Program
- Employee Resource Group communities promoting shared learning
