Operations Support (Human Services Specialist 1

$38,616 - $52,056/Yr

Department Of Human Services - Gresham, OR

Full-time - Entry Level

Onsite - Gresham, OR

Executive, Legislative, and Other General Government Support

About the position

The Operations Support (Human Services Specialist 1) position at the Oregon Department of Human Services involves providing essential support to Oregonians in a welcoming office environment. This role focuses on assisting individuals with various programs, ensuring accurate information processing, and delivering exceptional customer service while working closely with families in need.

Responsibilities

• Be the first point of contact for Oregonians in the field office, providing a welcoming environment.
• Support the day-to-day operations of the office.
• Assist Oregonians with the online Oregon Eligibility system for various programs via phone or email.
• Provide trauma-informed support to clients.
• Handle financial desk responsibilities as needed.
• Support branch staff in their work with families using the case aid model.

Requirements

• Two years of experience in interviewing or substantial people contact involving high volume paperwork.
• Experience working at a front or reception desk.
• Demonstrated exceptional customer service skills.
• Ability to communicate technical information in a non-technical way to diverse backgrounds.
• Experience entering and verifying detailed data with high accuracy.
• Experience handling confidential or sensitive information.

Nice-to-haves

• Experience in a professional environment with a focus on compassion and support for customers in financial and emotional distress.

Benefits

• Cost of Living Adjustments
• Annual salary increases until reaching the top of the salary range
• Amazing benefits package
• Possible eligibility for the Public Service Loan Forgiveness Program