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Operations Support (Human Services Specialist 1
$38,616 - $52,056/Yr
Oregon.gov - Gresham, OR
posted 3 months ago
Full-time - Entry Level
Onsite - Gresham, OR
About the position
The Operations Support (Human Services Specialist 1) position at the Oregon Department of Human Services involves providing essential support to Oregonians in a welcoming office environment. This role focuses on assisting individuals with various programs, ensuring accurate information processing, and maintaining a supportive atmosphere for families in need. The position requires in-person interaction and is not eligible for remote work.
Responsibilities
- Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families.
- Support the infrastructure of the office by assisting with day-to-day operations.
- Assist Oregonians with the online Oregon Eligibility system for various programs via phone or email.
- Provide support through a trauma-informed lens.
- May include financial desk responsibilities.
- Support business functions within the office and assist branch staff using the case aid model.
Requirements
- Two years of experience in interviewing to obtain personal or technical information or substantial people contact.
- Experience handling a high volume of paperwork, ensuring accuracy and completeness of forms.
- Experience working at a front or reception desk.
- Demonstrated experience in delivering exceptional customer service and understanding diverse communication styles.
- Experience in a professional environment, showing compassion and support for customers facing financial and emotional challenges.
- Experience entering and/or verifying detailed data with high accuracy.
- Experience handling confidential or sensitive information.
- Experience communicating technical information in a non-technical way to diverse backgrounds.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases until reaching the top of the salary range.
- Comprehensive benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
