Operations Support Intermediate Analyst

$64,620 - $90,180/Yr

Citigroup - O'Fallon, MO

Full-time - Mid Level

O'Fallon, MO

Credit Intermediation and Related Activities

About the position

The Operations Support Intermediate Analyst is responsible for providing operations support services, including record maintenance, account management, and serving as a liaison between various stakeholders. The role aims to ensure day-to-day operations align with Citi's operational infrastructure and processes.

Responsibilities

• Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies
• Interpret data and results based on the analysis of information and application of professional judgement
• Apply project management to assist operational projects as assigned
• Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
• Resolve varied and complex issues using professional judgment, discretion, and business expertise
• Provide informal guidance and training to new and lower-level team members, as needed
• Act as a Subject Matter Expert (SME) to senior stakeholders and/or other team members
• Perform Quarterly Attestation of accounts in eRecon as an Account Owner delegate
• Create, interpret, and distribute specialized MIS Reporting to multiple teams and organizations within Citi
• Perform monthly, quarterly, and yearly High Risk Account variance analysis through use of MIS, General Ledger, and Subledger data
• Interact with the North American Controller teams to diagnose, troubleshoot, and resolve Ledger exceptions
• Interact with Fraud, Retail Bank Branch Network, Private Bank, and International Personal Banking teams

Requirements

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• High level knowledge of related industry standards and practices
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Consistently demonstrates clear and concise written and verbal communication skills
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Experience with Citi General Ledger Applications with a focus on inquiry framework and P2P
• Experience in Account Ownership for Balance Sheet accounts
• Experience with Reconciliation systems a plus
• Background in Entitlement Control

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays