Operations Support Specialist (2nd Shift)

Flagger Force - Hummelstown, PA

Full-time

Hummelstown, PA

1,001-5,000 employees

Computer and Electronic Product Manufacturing

About the position

The Operations Support Specialist at Flagger Force is responsible for client order processing and ensuring high levels of client satisfaction. This role supports over 2,000 employees in the field and plays a critical part in maintaining operational efficiency and safety. The position requires strong communication and problem-solving skills to address client needs and issues effectively.

Responsibilities

• Assess client needs by utilizing active listening and critical thinking skills to ensure orders are filled with accuracy and efficiency
• Allocate proper resources (field employees and equipment) to client orders with precision and a safety-first mindset, while also limiting client impacts
• Investigate client issues promptly and thoroughly in order to apply timely, effective solutions
• Use de-escalation techniques to address client and employee issues in an empathetic manner
• Represent the link between external employees and internal operations by establishing trust, relaying/addressing concerns, and building strong relationships
• Play an integral role in special projects centered on streamlining operations, innovation, and solidifying Flagger Force's reputation as an industry leader
• Work cross-functionally and collaboratively with all Operations Service Center departments, Field Operations and Corporate Services

Requirements

• Bachelors degree preferred; equivalent combination of education and/or work experience considered
• Proficient with Microsoft Office programs
• Strong multi-tasking, time management, and communication skills
• Ability to work in a fast-paced environment
• Ability to produce results and collaborate at a high level within a team-oriented environment
• Excellent customer service skills

Benefits

• Medical, vision and dental insurance
• 401k w/company match
• Generous paid time off
• On-site fitness facility
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Paid volunteer time off
• Professional development opportunities