Operations Support Specialist - Commercial Lines

Sentry Insurance - Davenport, IA

Full-time - Entry Level

Remote - Davenport, IA

Insurance Carriers and Related Activities

About the position

The Operations Support Specialist for Commercial Lines at Sentry Insurance plays a crucial role in supporting operational and underwriting processes. This position involves handling complex transactions and policy changes, ensuring compliance with regulatory standards, and acting as a resource for less experienced team members. The role requires effective communication with underwriters, sales producers, and customers to facilitate the review and acceptance of new or renewal commercial lines business.

Responsibilities

• Provide operational and administrative services to the underwriting teams.
• Handle incoming telephone calls and monitor emails from independent agents and internal/external customers.
• Work with Account Specialists/Account Executives to complete submissions and verify applications for accuracy and required information.
• Respond to service questions and handle problems and service issues to a satisfactory resolution.
• Perform other related job duties as needed.

Requirements

• Associate Degree or equivalent work experience.
• Minimum of 1 year of related work experience.
• Excellent communication skills.
• Advanced personal computer and office service skills beneficial.
• Ability to prioritize workload and handle several projects simultaneously.

Benefits

• Dental insurance
• Tuition reimbursement
• Paid time off
• Work from home
• Parental leave
• Employee assistance program
• Vision insurance
• Life insurance