Operations Support Specialist / Computer Operator - Advanced

$52,000 - $62,400/Yr

Infolabs - Columbia, SC

Full-time - Entry Level

Columbia, SC

Professional, Scientific, and Technical Services

About the position

The Operations Support Specialist / Computer Operator at Advanced InfoLabs Inc. plays a crucial role in supporting high-speed mailing and printing operations for the State of South Carolina. This full-time position involves operating high-volume machinery, managing inventory, and performing maintenance tasks in a fast-paced environment. The role requires physical stamina and the ability to handle multiple tasks efficiently while ensuring compliance with regulatory standards.

Responsibilities

• Operate and manage high-speed production inserters, copiers, and printers.
• Set up and maintain equipment, handle jams and malfunctions, and ensure consistent product quality.
• Load and unload materials from machines, ensuring productivity on all systems.
• Support the Office 365 Government G3 environment for tasks involving permissions and security.
• Perform daily tasks such as inventory control, cycle counts, and shelf stocking.
• Maintain a clean work area, troubleshoot issues, and assist with basic machine maintenance.
• Interact effectively with IT professionals from peer to Director-level.
• Provide feedback to the team regarding product issues, enhancements, and new features.
• Actively contribute to process improvements and maintain a growing knowledge base to support client issues.
• Use the Helpdesk system to enter data, update clients, and ensure accurate tracking of issues.

Requirements

• High School Diploma or GED.
• 1-2 years of experience in computer operations, manufacturing, or warehouse settings.
• Experience operating high-volume mail inserters.
• Proficiency with Microsoft Excel for basic data tracking.
• Ability to multitask, shift focus, and adapt to new duties quickly.
• Physical capability to stand for long periods and lift 50-pound boxes of paper and envelopes.

Nice-to-haves

• Experience with Quadient Mail Inserters and Ricoh Pro 8300 Printers.
• Basic knowledge of high-volume printing and inserting operations.

Benefits

• Health insurance
• 401(k)