Operations Support Specialist I, Consolidated Deposit Operations

$41,891 - $58,594/Yr

Homestreet Bank - Federal Way, WA

Full-time - Entry Level

Federal Way, WA

Credit Intermediation and Related Activities

About the position

The Operations Support Specialist I at HomeStreet Bank is responsible for providing exceptional customer service and support to bank branch employees and customers. This entry-level position involves handling wire transfer tasks, answering inquiries related to bank policies and procedures, and ensuring accurate processing of daily operations within deadlines. The role requires effective communication, organizational skills, and the ability to work independently while maintaining confidentiality and compliance with regulations.

Responsibilities

• Provide exceptional service to customers, employees, and vendors.
• Support bank branch employees by answering incoming telephone calls regarding policy, process, and customer issues.
• Complete daily processes within deadlines, primarily focusing on wire transfer tasks.
• Maintain effective communication and positive working relationships with supervisors and co-workers.
• Protect confidential information and maintain accurate records following information security guidelines.
• Understand and maintain knowledge of HomeStreet Bank policies and procedures, as well as federal and state regulations.
• Process teller functions without cash handling.
• Work independently and make decisions within bank policy and procedures.
• Accurate and timely processing of assigned tasks.
• Cross-train in various functions such as GL balancing, banking transactions, and compliance audits.
• Cross-sell HomeStreet Bank products and services.
• Assist the BCS and CSC team with special projects.

Requirements

• High school diploma or GED required.
• Minimum one year experience in teller and/or new accounts responsibilities in a bank environment.
• One year experience with PCs.
• Excellent communication skills, both verbal and written.
• Demonstrated ability to work as part of a team with diverse backgrounds.
• Good judgment and ability to handle confidential information.
• Excellent organizational skills and attention to detail.

Nice-to-haves

• Experience with wire transfers and ACH processes.

Benefits

• Wellness program
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Family leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Referral program