Operations Support Specialist I

Bancfirst - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

10,001+ employees

Credit Intermediation and Related Activities

About the position

As an Operations Support Specialist I at BancFirst Corporation, you will play a crucial role in assisting customers with their banking needs, particularly in the opening and closing of accounts. This position is based in Oklahoma City, Oklahoma, at the BancFirst Tower, and operates on a full-time schedule from 8:00 a.m. to 5:00 p.m., Monday through Friday. Your primary responsibilities will include acting as a liaison between customers and bank operations, ensuring that quality services are delivered to meet customer needs. You will also be responsible for ensuring compliance with all auditing policies and procedures, which is essential in maintaining the integrity of the bank's operations. In this role, you will work both independently and as part of a team to maximize productivity and efficiency. Building strong relationships with internal partners, particularly in Treasury Management and other departments, will be key to your success. You will take ownership of your tasks, demonstrating a sense of urgency and exceeding expectations through effective communication. Additionally, you will create and review all account documentation, ensuring that all documentation is executed properly. The position may also involve assisting with other job-related duties and special requests as they arise. It is important to note that this job description is not exhaustive and may change as needed. The ability to adapt to new responsibilities and challenges is essential in this dynamic environment.

Responsibilities

• Assists customers with opening and closing accounts
• Follows up on any missing documentation
• Acts as a liaison between customers and bank operations
• Ensures compliance with all auditing policies and procedures
• Works independently and in a team environment to maximize productivity
• Establishes strong relationships with internal partners in Treasury Management and other departments
• Takes ownership and performs with a sense of urgency
• Creates and reviews all account documentation
• Assists with other job-related duties and special requests as needed

Requirements

• Proficiency with Microsoft Office and ability to learn banking software applications quickly
• Extensive knowledge of opening business accounts
• Detail-oriented with a high degree of accuracy
• Strong organizational skills
• Ability to perform in a highly sensitive environment and deal with confidential matters
• Ability to work well individually and with a team while maintaining a positive attitude
• Demonstrates a business professional image and demeanor
• Outstanding listening and communication skills, both written and verbal
• Ability to work well under stress and manage multiple tasks
• Possesses critical thinking skills
• Excellent work ethic
• Daily attendance and punctuality are essential

Nice-to-haves

• Bachelor's Degree or equivalent work experience
• Extensive knowledge of BancFirst Treasury products

Benefits

• Excellent benefits
• Learning environment for continuous skill improvement
• Personal and commercial products, trust, insurance, and investment services offered to employees