Operations Support Specialist - McLean, VA

$60,000 - $75,000/Yr

Trinity Property Consultants - McLean, VA

Full-time - Mid Level

McLean, VA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Operations Support Specialist at Trinity Property Consultants plays a crucial role in ensuring the smooth operation of property management services. This position focuses on providing exceptional customer service, managing special projects, and supporting both site-level and corporate teams. The specialist will also handle administrative tasks, maintain resident files, and assist in developing standard operating procedures, all while adhering to company policies and procedures.

Responsibilities

• Provide superior customer service
• Manage special projects and initiatives
• Provide training and support to site level and corporate support team members
• Handle all administrative and reporting needs for a specified portfolio of real estate
• Assist in the development of SOPs, policies, and best practices for all areas of the operating business
• Adhere to the Trinity operating procedures and policies
• Provide clerical and phone support
• Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation
• Provide relief support to struggling assets/regions
• Data entry
• Invoice auditing
• Resolve vendor issues

Requirements

• High school diploma or GED
• Minimum of two years' experience as a Property Manager in the Multifamily Industry
• Intermediate knowledge of MS Word, Excel, and Outlook
• Knowledge of state law as it relates to fair housing
• Strong leadership skills
• Excellent communication skills
• Superior collection skills
• Administrative and organizational skills
• Time management skills and ability to prioritize wisely
• Customer service orientation
• Strong sales background

Nice-to-haves

• CPM, CAM, RMP, ARM, CPM, or CMCA Certifications
• Knowledge of Yardi, Voyager, LRO, Entrata, Resident Check

Benefits

• Travel reimbursement
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Employee assistance program
• Vision insurance
• 401(k) matching