Trinity Property Consultants - McLean, VA

posted 16 days ago

Full-time - Mid Level
McLean, VA
Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Operations Support Specialist at Trinity Property Consultants plays a crucial role in ensuring the smooth operation of property management services. This position focuses on providing exceptional customer service, managing special projects, and supporting both site-level and corporate teams. The specialist will also handle administrative tasks, maintain resident files, and assist in developing standard operating procedures, all while adhering to company policies and procedures.

Responsibilities

  • Provide superior customer service
  • Manage special projects and initiatives
  • Provide training and support to site level and corporate support team members
  • Handle all administrative and reporting needs for a specified portfolio of real estate
  • Assist in the development of SOPs, policies, and best practices for all areas of the operating business
  • Adhere to the Trinity operating procedures and policies
  • Provide clerical and phone support
  • Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation
  • Provide relief support to struggling assets/regions
  • Data entry
  • Invoice auditing
  • Resolve vendor issues

Requirements

  • High school diploma or GED
  • Minimum of two years' experience as a Property Manager in the Multifamily Industry
  • Intermediate knowledge of MS Word, Excel, and Outlook
  • Knowledge of state law as it relates to fair housing
  • Strong leadership skills
  • Excellent communication skills
  • Superior collection skills
  • Administrative and organizational skills
  • Time management skills and ability to prioritize wisely
  • Customer service orientation
  • Strong sales background

Nice-to-haves

  • CPM, CAM, RMP, ARM, CPM, or CMCA Certifications
  • Knowledge of Yardi, Voyager, LRO, Entrata, Resident Check

Benefits

  • Travel reimbursement
  • Paid holidays
  • Disability insurance
  • Health insurance
  • Dental insurance
  • 401(k)
  • Employee assistance program
  • Vision insurance
  • 401(k) matching
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