Operations Support Specialist NEW

Potawatomi Federal Solutions - Carlsbad, NM

Full-time

Carlsbad, NM

Professional, Scientific, and Technical Services

About the position

The Operations Support Specialist at Potawatomi Federal Solutions will provide essential operational support for the TRANSCOM Communications Center, focusing on the development and management of the T-STAR transportation program. This role involves training system operators, developing operational procedures, and coordinating with various stakeholders to ensure efficient program execution.

Responsibilities

• Manage scheduling for T-STAR 24/7
• Develop a program for training System Operators on T-STAR
• Develop operating processes/desk guides for day-to-day monitoring and the alert notification tree
• Develop checklists for T-STAR monitoring
• Coordinate with software developers on modifications to help desk and ticket system support systems for T-STAR
• Provide input into the TRANSCOM Records Inventory Disposition Schedule (RIDS)
• Coordinate with the T-STAR system owner or designee on system maintenance schedule, and outage needs
• Coordinate testing activities with the DOE customer as requested
• Review and approve employee schedules, payroll, leave requests, travel, and training needs
• Assist with preparing management reports to the Project Manager and DOE Client (as required)
• Prepare report deliverables per the contract work scope and submit to the TRANSCOM Project Manager
• Serve as a back-up system operator as needed.

Requirements

• Bachelor's degree or four (4) years of experience performing logistical support work, administration, developing procedures and processes, and technical writing skills.
• Pass a pre-employment drug test and continued random drug tests
• Pass a pre-employment background check
• Pass a post-employment Federal criminal background and credit investigation; position requires a federal personal identification verification HSPD12 Badge

Nice-to-haves

• Understanding of basic project management practices
• Perform supervisory duties in an operational setting and/or on an IT project environment.
• Excellent communication skills written and verbal

Benefits

• Equal opportunity employer
• Accommodations available for applicants with disabilities