Operations Support Specialist - Paducah, KY or Evansville, IN

$37,440 - $37,440/Yr

Metronet - Evansville, IN

Full-time

Evansville, IN

Telecommunications

About the position

The Operations Support Specialist at Metronet is responsible for managing the daily routing and monitoring of Fiber Technicians during installation activities. This role involves handling inbound calls from internal teams to schedule services and making outbound calls to customers to provide updates on installation statuses and any delays. The position is crucial for ensuring efficient operations and excellent customer service in a fast-paced environment.

Responsibilities

• Monitor and adjust technician routes as needed.
• Perform daily routing of resources within a region.
• Monitor ETA/TOA compliance for field operations workforce.
• Assist technicians with issues that may arise during an activity.
• Communicate with supervisors and managers about operations and/or dispatch issues.
• Receive inbound calls from technicians and customers.
• Use software tools to manage tasks supporting field operations.
• Place outbound calls to customers to confirm service call visits or gather additional information.
• Complete special projects as assigned by the department supervisor.
• Perform other related duties as defined by the supervisor.

Requirements

• High School Diploma or equivalent is required.
• Experience in computer-based order entry systems.
• Must be legally authorized to work in the U.S.
• Proficient with MS Word and Excel.

Nice-to-haves

• Telecommunications and/or video experience.
• Strong planning, organizational, and follow-up skills.
• Excellent people and process management skills.
• Good analytical and communication skills.
• Ability to recognize priority issues and escalate accordingly.
• Ability to learn new processes and procedures.
• A drive to win as part of a team.

Benefits

• 80% of medical premiums paid by the company.
• Company-paid disability and life insurance.
• 401(k) with company match and immediate vesting.
• Discounted services within coverage areas.