Operations Support Specialist (Quality Control Analyst)

$60,266 - $107,614/Yr

United States Federal Judiciary - Washington, DC

Part-time - Entry Level

Onsite - Washington, DC

Justice, Public Order, and Safety Activities

About the position

The Operations Support Specialist (Quality Control Analyst) position is located in the Clerk's Office of the United States Judicial Panel on Multidistrict Litigation (the Panel). This role is essential for ensuring the integrity and accuracy of the Panel's electronic case management system. The incumbent will report directly to the Operations Supervisor and will work closely with the Clerk's office staff to provide primary docketing and data entry guidance and instruction. The position is designed to enhance the efficiency of the operations unit by promoting proper case management and performing internal quality assurance audits and data quality audits. The incumbent will be responsible for making recommendations to the Clerk, Chief Deputy Clerk, and CM/ECF Administrator for enhancements to the Panel's electronic case management system. This includes providing quality assurance for all electronic entries and acting as a liaison for obtaining electronic transfers of data from CM/ECF courts throughout the Federal Judiciary. After an initial sixty-day orientation period, the incumbent will be eligible to participate in the court's telework program, which currently authorizes up to two telework days per week. The Panel, established by Congress in 1968, is a statutory national court under federal jurisdiction, governed principally by 28 U.S.C. § 1407. It consists of seven Article III judges appointed by the Chief Justice, each residing in a different Circuit. The Panel has the authority to centralize related actions pending in different districts by ordering the transfer of all such actions into a single district for pretrial management. The position is based in Washington, D.C., and is a full-time, permanent role with a promotion potential to CL-27, the full performance level.

Responsibilities

• Training, instructing, and advising employees on specific tasks and docketing procedures.
• Checking the accuracy of daily data entries.
• Providing written instructions where applicable to maintain database integrity.
• Promoting proper case management and performing internal quality assurance audits and data quality audits for the operations unit.
• Developing procedures and standards for data entry to ensure validity of the data, with special attention to eliminating redundancies.
• Opening cases upon receipt of initiating documents, such as a motion or show cause order.
• Making recommendations for improvements or enhancements to CM/ECF; troubleshooting and advising appropriate automation staff of technical program problems.
• Acting as a liaison for obtaining electronic transfers of data from CM/ECF courts for inclusion in the Panel's case management system; ensuring that the incoming data meets quality standards and correcting or converting data as necessary.
• Reviewing orders received from transferee courts to determine if information needs to be entered or updated in the Panel's case management system and following through to close cases upon receipt of terminating documents.
• Estimating expected time of completion of work and preparing reports concerning these matters as requested.
• Reporting to the operations supervisor on the performance and training needs of docket clerks and providing feedback for performance evaluations.
• Preparing orders for Clerk's signature and answering inquiries on case status from district courts, attorneys, and the public.

Requirements

• Candidates must be high school graduates or the equivalent.
• A bachelor's degree from an accredited college or university is desired.
• To qualify for the CL-26 level, the applicant must possess at least one year of specialized experience, which must be at least equivalent to CL-25.
• To qualify for the CL-27 level, the applicant must possess two years of specialized experience, including at least one year that must be at least equivalent to CL-26.

Nice-to-haves

• Prior federal court operations experience (including CM/ECF) is highly preferred.
• Progressively responsible clerical, administrative, and/or training experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws.
• Routine use of specialized terminology, automated software, and equipment for word processing, data entry, and/or generating reports.

Benefits

• Paid vacation and sick leave
• Paid holidays
• Retirement benefits including a defined contribution program and the Thrift Savings Plan (TSP)
• Health and life insurance
• Disability and long-term care insurance
• Dental and vision insurance
• Flexible Benefits Program including medical and dependent care reimbursement
• Transit subsidy program