Operations Support Specialist

Fort Liberty Federal Credit Union - Fayetteville, NC

Full-time - Entry Level

Fayetteville, NC

About the position

The Operations Support Specialist at Fort Liberty Federal Credit Union is responsible for monitoring and analyzing member account activity to safeguard against high-risk transactions and fraudulent activities. This role involves reviewing operational reports, ensuring compliance with regulatory requirements, and assisting in the resolution of issues related to fraud and operational policies.

Responsibilities

• Monitor daily reports such as Shared Branching, Excessive Cash, IRA Contribution, and IRA Distribution for high-risk transactions.
• Verify accuracy and validity of transaction activity and document or report as needed.
• Monitor BSA/AML, Account, and Card fraud alerts on a daily and weekly basis.
• Conduct further research and develop solutions for identified issues, providing recommendations to the AVP, Operations.
• Maintain in-depth knowledge of and utilize Verafin software for fraud detection.
• Assist AVP, Operations in ensuring compliance with transactional regulations and policies.
• Provide descriptive narratives and documentation of fraudulent incidents to AVP, Operations.
• Handle inquiries related to fraud, Bank Secrecy Act, and other compliance matters.
• Prepare various operational reports as required.
• Verify and process ATM/Remote Deposits in a timely manner.
• Perform research and verification for third-party inquiries.
• Maintain comprehensive knowledge of all credit union products and services.
• Comply with applicable laws, regulations, and credit union policies.
• Adhere to security procedures and regulatory guidelines.
• Perform special projects and additional duties as assigned.
• Interact with members reporting fraudulent activity and track fraud events.

Requirements

• High School Diploma or GED required; Associate degree preferred.
• 1 to 3 years of related experience in a similar role.
• Strong analytical skills to define problems and prepare accurate analyses/reports.
• Excellent communication skills in English, both verbal and written.
• Advanced knowledge of Microsoft Excel, Word, and Outlook.
• Knowledge of general credit union or bank operations and consumer regulations.
• Ability to use Verafin (Financial Crime Management tool).
• Strong interpersonal skills to manage complex interactions and gain agreement from others.
• Self-starter with strong organizational skills and attention to detail.
• Ability to prioritize work and manage multiple tasks effectively.
• Maintain confidentiality and provide excellent service to staff and members.

Nice-to-haves

• Experience with financial crime management tools.
• Knowledge of the Bank Secrecy Act and USA Patriot Act regulations.