Operations Support Specialist

$37,440 - $41,600/Yr

All Points Mobile Shredding - Stuart, FL

Full-time - Entry Level

Stuart, FL

Administrative and Support Services

About the position

We are a rapidly growing service company with a strong, positive culture in need of someone like you to serve as our Operations Coordinator. At All Points Mobile Shredding, we believe that work is a place where magic happens. Our mission is to help everyone on our team fulfill their full potential. We value dependability, integrity, teamwork, strong emotional intelligence, and a drive to achieve excellence. Our desire to solve our clients' problems and provide customized service for each client's unique needs sets us apart from everyone else. We believe in being a place where you can advance, grow, and stay for a lifetime. We embrace change and innovation, and we believe work should be fun. Our passion is creating loyal and happy customers by building long-term relationships and providing extraordinary customer service. Our vision is to become Florida's largest provider of on-site document shredding, medical waste disposal, and compliance. As an Operations Support Specialist, your passion lies in being in a behind-the-scenes role, ensuring business stability and smooth operations. You are always seeking to grow and learn, and it is in your nature to go above and beyond. You are a great listener, self-motivated, and dedicated to lifelong learning. You love bringing order to chaos and are a problem solver who can think clearly and stay cool under pressure. You enjoy working with a team but also thrive in working independently. The future growth of our company and your potential to be an integral role in that growth excites you! You will help to ensure that all the operational duties of our company are carried out efficiently and effectively throughout the day. You value people and have great interpersonal skills, are analytical, and pay attention to detail. You are looking for a place to build a career and stay long term.

Responsibilities

• Provide excellent communication and customer service to clients, prospective clients, and vendors.
• Listen to and resolve service complaints or concerns and review them with the Operations Manager and Logistics Manager as necessary.
• Attend weekly operations meetings.
• Understand All Points' services and offerings including document shredding, medical waste disposal, compliance training, electronics and product destruction.
• Answer customer service calls and handle customer inquiries regarding billing, invoicing and scheduling.
• Communicate with clients when necessary, regarding changes to routes, container size or frequency of service.
• Coordinate routing, and scheduling for existing clients.
• Communicate regularly with Operations Manager, and operations team.
• Post jobs and verify accurate billing and invoicing and oversee autopay billing of clients.
• Entering new clients into routing systems.
• Assist with accounts receivable.
• Understand and use routing software and QuickBooks to enter and schedule new and existing clients.
• Providing support for medical waste and shredding coordinators.

Requirements

• High school diploma or GED required.
• Minimum 2 years of office experience.
• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Strong customer service skills; values customers and communicates with them in a professional manner.
• Incredible organizational skills and attention to detail.
• Ability to work independently and make decisions.
• Experience with QuickBooks preferred but not required.
• Routing experience preferred but not required.
• Medical/Hazardous Waste Knowledge preferred but not required.
• Must pass background check and drug testing.

Nice-to-haves

• Bilingual in Spanish preferred.
• Experience in a fast-paced environment.
• Interest in improving processes.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching