Operations Support Specialist

$45,760 - $54,080/Yr

Ttg Talent Solutions - Boca Raton, FL

Full-time - Mid Level

Boca Raton, FL

Administrative and Support Services

About the position

The Operations Support Specialist at Guardian Pharmacy of Southeast Florida is responsible for managing and coordinating day-to-day operational activities. This role is crucial for ensuring seamless data management, optimizing business operations, and serving as a liaison between internal teams and customers to uphold high service standards. The ideal candidate will excel in managing system interfaces and operational processes to support the pharmacy's growth and enhance customer satisfaction.

Responsibilities

• Leading interface implementation projects to ensure smooth transitions.
• Assisting in pharmacy operations to maintain efficient workflows.
• Serving as the primary contact for eMAR/EHR-related inquiries, resolving system interface issues, and coordinating between internal IT and customer IT teams.
• Developing dashboards and reports to track workflow performance and improve efficiency.
• Managing customer relationships, responding to calls, and ensuring top-level customer service.
• Overseeing quality assurance for onboarding new customers.
• Leading or supporting various operational projects as needed.
• Providing training to internal and customer staff on relevant systems and processes.

Requirements

• 3+ years of related experience in operations, preferably in pharmacy or healthcare settings.
• Proficiency in Power BI, Microsoft Office, and EMAR/EHR systems (e.g., Quickmar, Accuflo, AHT, PCC).
• Ability to troubleshoot system issues with minimal direction.
• Strong focus on accuracy in managing data and customer interactions.
• Demonstrated ability to lead teams on projects and meet deadlines.
• Excellent verbal and written communication skills with a strong customer service orientation.

Benefits

• Wellness program
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Flexible schedule
• Life insurance