Sunwest Bank - Meridian, ID
posted 2 months ago
The Operations Support Specialist plays a crucial role in ensuring the smooth functioning of back-office operations within the bank. This position is responsible for processing assigned operational tasks daily, which includes investigating fraudulent claims, mitigating risks, and researching suspect items or transactions within specified time frames. The specialist will also assist branches with client inquiries, providing necessary research and updates as needed. This role requires a proactive approach to problem-solving and the ability to offer guidance and support to peers, leveraging one's knowledge and experience to enhance departmental efficiency. In addition to handling client inquiries via phone, the Operations Support Specialist will be tasked with various operational duties such as completing computer data input, managing TMS entries, and balancing applications including DDA, SAV, DDL, COD, and GL. The specialist will enter new stop payments into the Fiserv system, process dormant and inactive reports, and manage NSF, Return Item, and COD notices. Furthermore, the role involves researching and clearing adjustments related to FRB and correspondent banks, processing suspense accounts, and performing daily fraud detection and ATM settlement balancing tasks. The Operations Support Specialist will also support the Operations Support Supervisor by reviewing daily tasks completed by Branch Support personnel and training new employees in Branch Support and Call Center duties. This position requires the preparation and delivery of training content during Branch Operations Meetings, as well as the completion of special projects aimed at developing and documenting new processes or recommending improvements. The specialist will compile and review specialized reports summarizing Branch Support productivity and assist in the timely completion of department certifications. Overall, this role is integral to maintaining high standards of professionalism, quality work, and adherence to company policies and regulations.