Operations Support Specialist

$37,440 - $37,440/Yr

The Arc San Joaquin - Stockton, CA

Full-time - Entry Level

Stockton, CA

About the position

The Operations Support Specialist (OSS) plays a crucial role in facilitating the overall operations of The Arc San Joaquin by serving as the first point of contact for various stakeholders, including callers, visitors, employees, and vendors. This position requires maintaining confidentiality, professionalism, and effective working relationships while managing front desk duties, assisting with hiring processes, and overseeing various office tasks. The OSS is integral to the agency's functionality and must demonstrate a high level of professionalism in appearance and demeanor.

Responsibilities

• Manage multi-line phone system and direct callers to appropriate staff
• Responsible for reception desk duties including opening and distribution of mail
• Serve as gatekeeper to the staff, screening calls, taking messages, and dispersing non-emergency communication
• Enforce and maintain overall building security by monitoring cameras, screening visitors, ensuring badging is assigned
• Maintain upkeep of building: including ongoing maintenance, calendared inspections, and one-time projects
• Serve as an initial contact with contractors, both scheduled and call-ins
• Maintain Facility Binder with contractor information
• Establish and maintain facility work order list
• Ability to decipher information for policy creation, updating and administration where needed
• Maintain program supply inventory; obtain estimates from vendors and order supplies when indicated
• Receive screen and sort office mail, route to appropriate staff
• Organize and schedule work to maximize efficiency
• Establish, update, and maintain the Fleet program
• Assist as directed with scheduling inspections, training, and general upkeep of the Safety program
• Tracking and hiring duties as assigned to facilitate necessary interviews, screenings, and hiring prerequisites
• Liaison between COVID-19 laboratory & Arc, schedule covid tests and make the kits
• Ability to work as directed
• Work independently in the absence of supervision
• Determine work priorities, work independently, and follow through on tasks
• Analyze situations carefully and adopt an effective course of action
• Perform additional duties as assigned

Requirements

• High school diploma and Vocational Education Diploma/Certificate in Safety Management and Operations
• 2-5 years of related experience
• Proficient in computer programs: Word, Excel, Outlook, & PowerPoint
• Experience in facility, safety management and/or operational maintenance
• A valid California driver's license and evidence of insurability
• Proficient in business writing and communication skills, both verbal and written
• Ability to maintain confidentiality and demonstrate professional demeanor

Nice-to-haves

• Associate degree and 1-2 years of related experience
• Experience in customer service and operations

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance