SpartanNash - Madison, WI
posted 4 months ago
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. The Operations Support Specialist plays a crucial role in optimizing daily activities, performance, and profitability of the Metcalfe Market retail stores. Working under the direction of the Assistant Operations Director, this position collaborates with Store Directors and Department Managers to enhance operational systems, processes, and policies. The Operations Support Specialist is responsible for planning, organizing, and coordinating functions related to the business operations, ensuring that the stores operate efficiently and effectively. The role involves executing strategic initiatives in a timely manner, conducting in-depth analyses of proposed initiatives, and facilitating specialized projects as assigned by the Operations leadership. This position requires the creation and maintenance of standard operating procedures, coordination with various departments to optimize work production, and collaboration with Store Directors and other stakeholders to ensure that training and tools are effectively utilized. The Operations Support Specialist also leads and coaches employees, reinforcing the company culture and performance expectations, while providing expert knowledge to help department managers achieve their objectives. In addition to these responsibilities, the Operations Support Specialist is tasked with monitoring standards regarding product quality, store conditions, and customer service levels. The role demands a detail-oriented approach, with the ability to see the bigger picture and respond to management queries and special reporting requests. The position may require working weekends and holidays based on staffing needs, and the individual must stay updated with current market trends and industry forecasts.