Operations Support Specialist

$46,301 - $69,742/Yr

Black Hills Corporation - Dodge City, KS

Full-time - Entry Level

Dodge City, KS

1,001-5,000 employees

Utilities

About the position

The Operations Support Specialist at Black Hills Energy plays a crucial role in supporting the utility operations team by managing scheduling, customer information entry, documentation of work, and providing overall support to the team. This position is essential for ensuring efficient operations and enhancing customer service within the organization.

Responsibilities

• Schedule daily work for service and operational employees and/or crews through scheduling tools.
• Submit requests to various agencies for facility locating.
• Support meter issue investigations, processing meter changes and equipment orders.
• Assist with expense reporting, processing invoices, and submitting invoices for 3rd party damage.
• Assist in tracking contract deposits and refunds for customer construction.
• Assist with scanning, filing, and maintaining operations-related materials and data entry into electronic systems.
• Assist with arranging meetings, updating schedules for emergency plans, and ordering office supplies.
• Provide support to the Supervisor for building maintenance.
• Exercise appropriate level of independent judgment on Company proprietary and confidential matters.
• Work with customers daily to help resolve their service issues.

Requirements

• High School Diploma or equivalent.
• Minimum of three years of customer service, utility industry, and/or scheduling experience.

Nice-to-haves

• Proficient knowledge of Microsoft Office programs.
• Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member.
• Independent, well-organized, self-starter and able to adapt to change.
• Ability to develop and implement work processes which contribute to increased efficiencies.
• Outstanding verbal and written communication skills.
• Ability to accurately resolve customer complaints in a diplomatic and professional manner.
• Ability to handle and prioritize multiple projects.
• Strong interpersonal skills, ability to expertly work with customers and individuals across the organization.
• Ability to understand and use continuous improvement tools and concepts.

Benefits

• Annual discretionary bonuses
• 401(k) with 6% company match and up to 9% company retirement contribution
• Tuition reimbursement
• Generous paid time off benefits, including paid holidays and parental leave
• Company paid life insurance and disability benefits (short and long term)
• Employee assistance program and well-being benefits
• Competitive medical, dental, and vision insurance