Operations Support Specialist

Pre - St. Louis, MO

Full-time - Entry Level

St. Louis, MO

Specialty Trade Contractors

About the position

As an Operations Support Specialist at Premium, you will play a crucial role in supporting retail associates and Premium representatives through our contact center. This position is designed for individuals who thrive in a collaborative environment and are eager to represent some of the most significant brands in the world. You will be responsible for assisting callers with various inquiries, including service order questions, job instructions, onboarding processes, and access to proprietary systems. Your ability to provide step-by-step technical and merchandising support over the phone will be essential in ensuring customer satisfaction. In this role, you will also execute outbound calls to verify in-store compliance and thoroughly document all activities through Premium's online tracking system. Quality checks will be a part of your responsibilities, where you will review photos and ensure that all standards are met. The position requires a proactive approach to problem-solving, as you will need to leverage your skills to offer creative solutions to the challenges faced by our retail partners. Joining Premium means you will benefit from a supportive work culture that values growth and development. The company is recognized as a Top Workplace by the St. Louis Post Dispatch, and you will have access to Premium-provided training to elevate your skills. There is ample opportunity for career advancement, as we prioritize promoting from within.

Responsibilities

• Aid retail associates and Premium representatives that call into our contact center.
• Assist callers with service order questions, job instructions, onboarding, and proprietary system access.
• Provide step-by-step technical and merchandising support over the phone.
• Ensure customer satisfaction with professionalism and positivity.
• Execute outbound calls to ensure in-store compliance.
• Thoroughly document and report all activity through Premium's online tracking system.
• Review photos and complete quality checks.

Requirements

• High school diploma required.
• Must be able to type/keyboard a minimum of 35 WPM.
• Two years' call center experience required.
• Exceptional customer service skills required.
• Microsoft Office Suite experience preferred.
• One year in retail merchandising and/or consumer packaged goods and/or consumer electronics experience.

Benefits

• Premium-provided training to help elevate your skills.
• Room to grow with Premium - we love promoting from within.