Operations Support

$39,520 - $39,520/Yr

Maersk - Windsor, CT

Full-time - Entry Level

Windsor, CT

Support Activities for Transportation

About the position

The Operations Support Representative at Maersk is responsible for managing freight forwarding shipments into and out of the station, ensuring high-quality customer service and operational excellence. This role involves tracking shipments, inspecting freight, contracting carriers, and maintaining communication with customers and other stations. The position is full-time with a set schedule from Monday to Friday, offering opportunities for career advancement and benefits from day one.

Responsibilities

• Control freight forwarding shipments into and out of the station across various modes of transportation based on customer requests.
• Provide high-level operations excellence and quality customer service experience to all customers while maintaining station KPIs.
• Track and trace outbound shipments.
• Inspect outbound freight.
• Contract new carriers as needed and assign carriers, providing load tenders.
• Communicate freight status and any problems to other stations and customers, updating the system accordingly.
• Perform data entry of shipments into the transportation management system.
• Quote, cost, and invoice international shipments, including air, ocean, and ground.
• Handle domestic air and ground routing, including Canada.
• Negotiate freight rates and develop collaborative carrier relationships.
• Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers.
• Multi-task while maintaining precise attention to detail.

Requirements

• 1 year of customer service experience (preferred).
• 1 year of dispatching experience (required).
• Proficient in Microsoft Office products.
• Excellent verbal and written communication skills.
• Ability to type 35+ words per minute.
• Ability to work in a demanding, high-volume environment, particularly with email and calls.
• Precise attention to detail.
• Tech-savvy.

Nice-to-haves

• Experience in freight forwarding or logistics.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Paid time off
• Employee assistance program
• Life insurance
• Flexible work schedules (when possible)