Operations System Analyst

$156,000 - $156,000/Yr

Adecco - San Jose, CA

Full-time - Mid Level

Remote - San Jose, CA

Administrative and Support Services

About the position

The Operations System Analyst role at Cisco focuses on enhancing supply chain and manufacturing operations through the analysis and improvement of ERP systems. This position involves troubleshooting, process improvement initiatives, and ongoing support for ERP implementations, ensuring operational efficiencies and effective communication with stakeholders.

Responsibilities

• Analyze and map existing processes, identifying gaps and areas for improvement within ERP systems.
• Serve as a super user for systems and tools to test and validate configurations, ensuring issues are identified and resolved.
• Troubleshoot and address issues during ERP implementation processes.
• Lead and execute process improvement initiatives to enhance operational efficiencies.
• Develop and track key performance metrics to measure and support process improvements.
• Gather and analyze data to identify root causes of operational challenges.
• Assess performance relative to process requirements and align improvements to close performance gaps.
• Conduct presentations and training sessions covering measurement, analysis, improvement, and control.
• Provide ongoing support and maintenance for ERP system implementations.
• Stay current with ERP technology advancements and industry trends.
• Communicate clearly with both technical and non-technical stakeholders.
• Manage multiple projects effectively to meet deadlines.
• Operate as an individual contributor.

Requirements

• 5+ years of professional experience in ERP implementation, analytics, business operations, operations, finance, or supply chain.
• Bachelor's degree in a relevant field such as Business, Supply Chain Management, Logistics, Data Analytics, or Finance; advanced degrees or certifications are a plus.
• Practical experience with complex ERP or other enterprise management systems.
• Advanced Excel skills (e.g., pivot tables, chart creation, lookups) and experience with databases.
• Strong analytical skills with attention to detail, data-driven approach, and effective presentation skills.
• Proven ability to make timely and informed decisions and provide well-reasoned recommendations.
• In-depth understanding of demand management functions.

Nice-to-haves

• Experience with SQL is advantageous.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Additional voluntary benefits
• EAP program
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay