Vaco - Cincinnati, OH
posted 3 months ago
The Operations Team Coordinator plays a crucial role in supporting the field operations team, providing an essential layer of assistance to Franchisees. This position is designed to ensure that Franchisees receive timely responses to their inquiries and questions, thereby enhancing operational efficiency and communication within the organization. The coordinator will oversee the Certificate of Insurance (COI) process, collaborating closely with the insurance vendor and the national accounts team to ensure compliance and proper documentation. In addition to managing the COI process, the Operations Team Coordinator will assist the field support team with the pre-planning of on-site meetings. This includes gathering Key Performance Indicators (KPIs) and financial data to facilitate informed discussions and decision-making during these meetings. The coordinator will also be responsible for pulling financial data for peer performance groups on a quarterly basis, which is vital for benchmarking and performance evaluation among Franchisees. The role involves assisting with franchise renewal, transfer, and closing documents, ensuring that all necessary paperwork is completed and sent out as directed by the supervisor. The coordinator will also convert Letters of Understanding (LOUs) to Adobe format and manage the distribution of these documents for required signatures. Additionally, the coordinator will handle incoming telephone calls, provide assistance in planning regional workshops, and serve as a backup for the business office administrator when needed. Other responsibilities may be assigned as necessary, making this a dynamic and multifaceted role.