Operations Team Lead Plastics, Letters, Keys

Barclays - Wilmington, DE

Full-time - Manager

Wilmington, DE

Credit Intermediation and Related Activities

About the position

The Operations Team Lead is responsible for managing operations within a specific business area, ensuring compliance with relevant regulations, and implementing risk management initiatives. This role involves analyzing operational data to identify trends and opportunities for improvement, collaborating with internal and external stakeholders, and leading a team to enhance operational effectiveness and quality of service.

Responsibilities

• Manage operations for a business area and promote efficient processes, risk management, and compliance initiatives.
• Identify trends and opportunities for improvement through monitoring and analysis of operational data and performance metrics.
• Collaborate with internal and external stakeholders to support business operations and align with the bank's objectives and SLAs.
• Provide guidance, coaching, and support to operational professionals to improve delivery quality.
• Develop KPIs to measure the effectiveness of operation functions and identify areas for improvement using data and technology.
• Ensure compliance with regulatory requirements and internal policies related to customer experience.
• Create a safe environment for colleagues to provide feedback and ensure focus on the people agenda.
• Work closely with HR to manage attrition and implement retention initiatives.

Requirements

• Proven experience in managing operations within a business area.
• Strong analytical skills to monitor and analyze operational data and performance metrics.
• Excellent collaboration skills to work with internal and external stakeholders.
• Experience in developing and managing KPIs for operational effectiveness.
• Knowledge of regulatory requirements and compliance policies related to customer experience.
• Leadership skills to guide and coach team members effectively.

Nice-to-haves

• Experience in the banking or financial services industry.
• Familiarity with risk management frameworks and compliance initiatives.
• Ability to influence decision-making and contribute to policy development.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities