Operations Team Lead

$55,000 - $60,000/Yr

Pilot Air Freight - Forest Park, IL

Full-time - Entry Level

Forest Park, IL

10,001+ employees

Air Transportation

About the position

The Operations Team Lead at Maersk Warehousing and Distribution USA LLC is responsible for overseeing freight forwarding shipments, ensuring operational excellence and high-quality customer service. This role involves managing logistics across various transportation modes, maintaining station KPIs, and fostering collaborative relationships with carriers.

Responsibilities

• Tracking and tracing outbound shipments
• Inspecting inbound/outbound freight
• Coordinating recover and delivery schedules with various cartage agents
• Contracting new carriers as needed and assigning carriers and providing load tenders
• Developing collaborative carrier relationships
• Preparing paperwork for routing, closing out files, and sending documentation out on a timely basis
• Communicating freight status and any problems to other stations and customers, and updating the system
• Communicating to dispatch for customers' requested pick-ups
• Adhering to TSA /KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments
• Data entry of shipments into transportation management system
• Quoting, costing and invoicing of international shipments, air, ocean and ground
• Other duties as assigned

Requirements

• High school diploma or equivalent is required
• Excellent verbal and written communication skills
• Must be able to type 35+ words per minute
• Proficient in Microsoft Office
• Must be tech savvy
• Financial acumen and experience with invoicing and payables
• Ability to multi-task while maintaining precise attention to detail
• Negotiating abilities and able to close independently from management oversight
• Ability to work in a demanding, high-volume environment, particularly with email and calls

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)