Operations Team Manager (people management)

Computacenter - Norcross, GA

Full-time - Manager

Norcross, GA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Technology Sourcing and Innovation (TSI) Team Manager is responsible for managing a large team and overseeing all aspects of people management within a functional area. This role is accountable for operational delivery and performance, requiring strong leadership and strategic thinking skills. The position involves providing advisory support, managing team development, and ensuring best practices in service delivery while maintaining confidentiality and compliance with security policies.

Responsibilities

• Provide advisory role within specialist area to peer group, customers, and direct reports.
• Manage, develop, and coach team of staff and implement performance management solutions where required.
• Provide full line management responsibilities for direct reports.
• Assess situations, issues, and opportunities and escalate when appropriate.
• Act as a point of escalation on complex or serious issues or complaints and provide appropriate support to other team members.
• Maintain confidentiality in all business-related matters.
• Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business.
• Establish productive relationships and networks at an operational level to build and maintain customer relationships.
• Responsible for the adoption of CC best practice and service offerings to ensure consistency of service.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
• Embrace and support Computacenter's mission and core values.

Requirements

• Legally eligible to work in the United States.
• Bachelor's degree in Business, Human Resources or related field, or equivalent experience.
• At least 5 years of experience in a people management role.
• Experience of working in a challenging commercial environment.
• Good working knowledge of relevant functional systems.
• Experience of developing best practice policies and procedures for functional area.
• Excellent attention to detail.
• Strategic thinking and tactical execution skills.
• Excellent written and verbal communication skills.
• Comfortable communicating with colleagues in different countries where English is not the first spoken language.
• Good self-organization and time management skills.
• Ability to prioritize and handle multiple requests simultaneously.
• Can build trust, be assertive when required and shows initiative and enthusiasm.
• Resilience, and able to deal with stressful situations.
• Business and financial acumen with strong analytical skills.
• Commercially astute.
• Ability to act both independently and as part of a team.
• Initiative to develop and expand knowledge.
• Computacenter experience in internal processes, systems, tools, and platforms.
• Team-oriented working and thinking.
• Willingness to travel.

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans for health and financial security