Operations Technology Product Owner - Field Services/Fleet Systems

$100,000 - $110,000/Yr

Restaurant Technologies - Mendota Heights, MN

Full-time - Mid Level

Mendota Heights, MN

Administrative and Support Services

About the position

The Operations Technology Product Owner - Field Service and Fleet Systems is responsible for leading the strategic direction, development, and optimization of our Salesforce Field Service and Samsara platforms. Reporting to and working closely with the Operations Technology Manager, this role will define, own, and communicate the product vision while ensuring that the prioritization of work aligns with business objectives. Additionally, the Product Owner will manage two direct reports who serve as Salesforce Field Service Administrators, ensuring their work supports the platform's goals and objectives.

Responsibilities

• Define, own, and communicate the product vision and roadmap for Salesforce Field Service and Samsara applications.
• Serve as the primary liaison between business teams and IT, translating operational needs into technical requirements.
• Lead and manage projects with a focus on achieving measurable ROI.
• Develop and communicate comprehensive end-to-end processes, ensuring proper training is provided for new features.
• Partner with operations, IT, engineering, and IoT teams to support cross-functional projects.
• Own and prioritize the product backlog, make decisions on release scope, and set timing and goals for sprints.
• Conduct in-person requirements gathering through up to 25% travel.

Requirements

• Strong understanding of Salesforce platform capabilities.
• Knowledge of Samsara systems, including fleet and asset management tools.
• Demonstrated ability to gather and document requirements, prioritize initiatives, and manage a product backlog.
• Experience in Agile methodologies and product lifecycle management.
• Excellent communication and collaboration skills.
• Analytical mindset with a focus on problem-solving and continuous improvement.

Nice-to-haves

• Salesforce certifications (e.g., Salesforce Administrator, Field Service Consultant).
• Highly preferred experience in logistics, transportation, or field service industries.
• Familiarity/exposure with IoT and telematics solutions.
• Preferred proven experience as a Product Owner or similar role managing Salesforce Field Service and/or Samsara.

Benefits

• Professional development
• Competitive health care coverage
• Incentives
• Healthy work and life balance