Operations Technology Support Coordinator (Denton, TX)

$43,273 - $53,273/Yr

Denton County Transportation Authority - Lewisville, TX

Full-time - Entry Level

Lewisville, TX

Transit and Ground Passenger Transportation

About the position

The Operations Technology Support Coordinator at DCTA plays a vital role in managing and maintaining the technology associated with transit operations. This position ensures the efficient operation of various transit technology systems, enhancing safety, reliability, and service quality across DCTA's service area. The coordinator will oversee systems such as onboard vehicle technology, security systems, mobile communications devices, and electronic fare payment systems, ensuring they are fully operational and integrated with existing IT infrastructure.

Responsibilities

• Install, configure, and maintain tablets used as mobile device terminals in transit vehicles.
• Manage passenger information signage systems and oversee electronic fare payment systems.
• Coordinate the installation and maintenance of camera systems across the fleet and facilities.
• Implement and oversee access control systems for secure operations.
• Manage the procurement, configuration, and distribution of mobile devices and two-way communication radios.
• Serve as the primary liaison between DCTA and service providers for mobile devices and electronic fare systems.
• Ensure seamless integration of onboard technology with existing IT infrastructure.
• Provide comprehensive technical support for all managed systems, resolving issues to minimize downtime.
• Support projects related to the deployment of new technology onboard vehicle systems and facilities.
• Maintain detailed records of system configurations and compliance with regulations.
• Develop and conduct training sessions for staff on technology systems usage.

Requirements

• Associate degree in information technology, Computer Science, or a related field.
• Minimum of 2 years of experience in supporting operations technology, preferably in a transportation or public transit environment.
• Demonstrated experience managing mobile devices, two-way communication radios, and electronic fare payment systems.
• Strong understanding of network infrastructure, including routers and wireless communication systems.
• Proven ability to manage projects from inception through completion.
• Excellent problem-solving skills and ability to work under pressure.

Nice-to-haves

• Experience with public transit technology systems, especially digital signage and electronic fare collection systems.
• Certifications in network management, cybersecurity, or related fields.

Benefits

• Dental insurance
• Health insurance
• Wellness program
• Paid day off for your birthday
• 100% paid employee portions of Medical and Dental benefits
• 12 days of vacation time accrued for the first year, increasing by one day each year, max of 17 days annually
• 12 days of sick time each year
• 1 personal day
• 2 floating holidays
• 1 birthday holiday
• 8 fixed holidays
• Regional transit passes for employees and immediate family
• Extensive Wellness Program including opportunities to volunteer and lunch and learn events.